To check on the progress of your tax return, you can phone our automated phone service on 13 28 65 any time, 24 hours a day. You will need to provide your tax file number.

We will process your tax returns and baby bonus claims within our service timeframes. If it is still within this timeframe we may still be processing your tax return or baby bonus claim, so do not phone us until after this period.

The service timeframe that applies to you will depend on the method you have chosen to lodge your tax return. Our standard processing time is:

• two weeks if you lodged our tax return online using e-tax, and
• six weeks if you posted our tax return to the Tax Office.

If you are lodging your return using a tax agent, the service standard processing time is generally two weeks, provided your tax agent has lodged electronically. If your tax agent posts your tax return to the Tax Office, the service standard will be six weeks.

All service timeframes start from when the Tax Office receives your tax return